FAQs

Frequently Asked Questions

The concern with installing a heated towel rack outdoors is the exposure to the elements, notably rain, snow, condensation, or ice. If there is a possibility that water can get behind the faceplate and into the electrical wiring it can cause the unit to short circuit. If the unit is properly installed in a covered location, it could be protected and not face any problems, but installing a towel warmer outside does include some risk. The warranty will be void if the unit is installed outside.

Do not use any abrasive or chemical cleaners to clean the radiators as this will cause damage to
the surface finish. Please use warm water and a damp cloth. – Do not clean when hot.

We offer a 10-year warranty on the body of the warmer and 5-year warranty for the element.

Please refer to your local electrical codes to ensure you are complying with all local regulations.

Yes. Although each unit includes a hardwire kit, these are also available separately if you should
need. Please refer to the following codes for additional purchases:

Towel warmers are an amazing product and have a variety of uses and applications. They are primarily used to heat towels and bathrobes, so they are warm when drying off after a shower or leaving the pool/beach/spa. Towel warmers also dry out wet or damp towels. This helps prevent bacteria forming and giving off that musty/moldy smell towels produce when not dried properly. Laundry loads and water consumption can be reduced as well, as the towels will not need to be washed as frequently. They help bathrooms stay warm, dry, and humidity free, while cutting down on mold and mildew. Our products can also be used as a radiator to help heat the space in which they are installed.

Hydronic towel warmers utilize central heating systems, while our Electric towels warmers have a liquid (Glycol & Water mixture) and heating element inside the unit. The heating element heats up the liquid, which cycles through the unit providing consistent radiant heat.

Our Electric Towel Warmers take between 40- 70 minutes to warm up and 60-100 minutes to reach their optimum temperature, depending on the size and style of the unit. Our MINI Towel Warmer series will take 15-30 minutes to heat up.

For our hydronic towel warmers, the time varies as it’s contingent on the type of heating source, such as a boiler, and its distance from the towel warmer.

Yes, you can switch the location of the element on the bottom of most VERNON Towel Warmers.
Please refer to the instructions included with your unit to properly switch the location of the element.
Please note, the units below are not able to have their element location switched:

  • Tucson
  • Atlantic City
  • Las Vegas

Vernon Towel Warmers are ETL certified. The ETL Mark is proof of product compliance to North American safety standards. Authorities Having Jurisdiction (AHJs) and code officials across the US and Canada accept the ETL Listed Mark as proof of product compliance to published industry standards.